Freelance plus - deauthorisation of one license

Question

Hi! i have the freelance plus license and i no longer use my laptop, only the pc so i would like to deauthorise the laptop - only it doesnt work - online nor offline

Sorin Perta · Answer

Hello Eva Kalavska 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Thank you, Sorin

Elisa Maxim · Answer

Eva Kalavska We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0024140.

Eva Kalavska · Answer

Thank you! it works!

Trados Portfolio > 2. Licensing and Installation

Freelance plus - deauthorisation of one license