Hi, I'm a professor teaching a CAT tools course. One of my students got a new computer and needs to deactivate the license on her previous PC and activate it on the new one. But she kept receiving the error below, even after we've waited for over 30 minutes for the activation. Please help.
Hi Nannan Liu,
What Windows does the student have on the new computer? From what I can see on the account you are linked to, the University has Trados Studio Professional 2019.
It might have issues because Trados 2019 is not supported on Win11 - but she can try this workaround if she has Windows 11:
In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).
Then try again offline activation.
Also, if you are teaching CAT tools to students I advise you to check our Academic Program - https://www.rws.com/about/careers/rws-campus/
One of my colleagues can offer more information about this, as it comes with many benefits for the universities that become our academic partners.
Kind regards,
Anca
Anca Stoian | RWS Group
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