John Herring We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0024713.

Dear Sebastiana-Simona, Sorin, and Ana,
First of all, thank you for getting your software up and running again for your customer. I have a question, however: Why does your software shut down periodically in what seems to be an arbitrary fashion but is probably built-in? This time it caused me a productivity loss of 4 full days, not counting the many hours trying to ascertain the root of the problem.

 Along with this, your product/customer support is very poor. The link that you provide on your website to log a case file is, as I’m sure you’re aware, a dead link, most assuredly by design. Again, several hours were wasted simply trying to get support from your company.

 You (your company, not you personally) then have the audacity to recommend that I upgrade to the latest version, when you can’t even ensure reliability for your previous versions. Add to that the lack of significant support, I don’t see myself returning to purchase from your company again. This is unfortunate, as I have used Trados Studio since the dongle days, and have upgraded several times. It appears that greed has taken over the helm of your company and left your customers it its wake.

 John