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I can’t log in to SDL ID from the Studio application, and when I try to open a new project I get the error “An error occured whilst trying to determine the file version.” What should I do? My Trados version is SDL Trados Studio 2017 Freelance.
I can’t log in to SDL ID from the Studio application, and when I try to open a new project I get the error “An error occured whilst trying to determine the file version.” What should I do? My Trados version is SDL Trados Studio 2017 Freelance.
Jimena Patricia López We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0024816.
Anca Stoian | RWS Group
