Hello Support Team,
our one license for SDL Trados Studio 2019 Professional deactivated when window updated to 11. could you help to reset it?
And we have another Trados 2019 license, this one is ok, no problem. could you let us know what is the root cause?
Thanks
zhangjuan
zhang juan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025133.
Anca Stoian | RWS Group
zhang juan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025133.
Anca Stoian | RWS Group
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