Unable to deactivate one of my two licenses for Studio 2019

I am running Studio 2019 SR2 - 15.2.8.3007

I need to return one of my two licenses in order to reinstall and reactivate Studio on my computer after some hardware upgrade.

The Deativate button doesn't work and if I try the offline Deactivation, after I generate the Deactivation authorization, the system can't generate the Certificate, it gives an error.

How am I supposed to return my license?

Roberto



removed e-mail address for confidentiality reasons
[edited by: Elisa Maxim at 1:20 PM (GMT 1) on 17 Sep 2025]
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