I can't activate my Trados Studio 2021 in my laptop after having uninstalled and deactivated from my other computer

Question

I have uninstalled and deactivated Trados 2021 Freelance to install and activate it on another computer. After much struggle, all I get is the following message: 
 
 An error has occurred 
 An email has been sent to the system support team to notify them of this error. 
 If you require support please use your support account or report the problem in the &ldquo;Licensing & Installation&rdquo; forum in the RWS Community. 
 In the meantime please try reloading / refreshing this page. 
 OOS homepage 
 
 Can anyone help me? 
 P. S.: I should get help from Trados or RWS. I find it outrageous that software of Trados' level always gives problems when transferring it from one computer to another. It's not so strange that a translator travels and needs Trados on a laptop! 
 Mireia Goula

Elisa Maxim · Answer

Mireia Goula We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025258.

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

I can't activate my Trados Studio 2021 in my laptop after having uninstalled and deactivated from my other computer

An error has occurred