Hello,
My App doesn't work properly. Unable to open a new file of my customer.
If I try to repair my app or to open the file I get this message: ERROR: SETUP DIDN'T COMPLETE.Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other
Alena Bialiavina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025529.
Anca Stoian | RWS Group
Alena Bialiavina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025529.
Anca Stoian | RWS Group
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