Laura Spinelli We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025669.

Thank you very much, I succeded downloading Trados, but a new problem arouse: 

Could you please help me out? Kind regards, Laura

Hi Laura Spinelli  

You still have the case CS0025669 open, so please reply on the case via e-mail. Here in the Community we are not part of the technical team.

Kind regards,

Thank you Elisa, I received an e-mail that case CS0025669 was closed. Where may I address the technical problem described above?

Laura Spinelli We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0025986.

Thank you very much Elisa! All the best for you