Impossible to log in to Language Cloud

Hello,

I can not log in to Language Cloud. I receive the following message : 

Error message displayed with text: 'There was an error in our system! Retrying in 52 seconds... Please contact support if the problem persists.' Below, in red text: 'Account.id not provided. TR_ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.' Options for 'Details' and 'Logout' are visible.

Could you please help with this matter ?

Thank you in advance for your help,

Best regards,

Marine Lalanne-Hastoy



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[edited by: RWS Community AI at 11:11 AM (GMT 1) on 23 Sep 2025]
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