Unable to dezactivate producct

Hello,I need to reinstall Windows from scratch.

I am trying to deactivate Trados Studio 2021 on my local machine, but I am getting an error.

I don't know how to proceed, especially since the operating system will be reinstalled tomorrow. Thank you for your help!

Trados Studio 2021 Product Activation window showing 'Perpetual License' tab selected. A pop-up error message reads 'Deactivation failed' with details: statusCode 210202 and statusMessage 'lock info is not matching.'



Generated Image Alt-Text
[edited by: RWS Community AI at 1:22 PM (GMT 1) on 26 Sep 2025]
emoji
Parents Reply Children
No Data