Charlotte Milstein We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0026700.

Thank you, I have been trying to get this problem solved since early March and had a ticket running, but that was canceled when that support platform was discontinued in March. I never got it resolved, so another 48 hours won't matter much :)! So even if it takes 48 hours, thank you so much for finally getting this resolved!

Thank you, I have been trying to get this problem solved since early March and had a ticket running, but that was canceled when that support platform was discontinued in March. I never got it resolved, so another 48 hours won't matter much :)! So even if it takes 48 hours, thank you so much for finally getting this resolved!