no access granted to sdl cloud (2024 professional)

Hi all - I have 2024 professional, upgraded from 2021 yesterday. All good except the language cloud which I am unable to access (no permission). I tried all the possibilities you published on your site without success. Please help! My email 

 Error message in Trados with a red circle and white X icon, stating in German: 'Sie haben keine ausreichenden Rechte, um auf dieses Konto zuzugreifen.' Button labeled 'Abmelden' is visible.



e-mail address removed for confidentiality reasons
[edited by: Elisa Maxim at 11:33 AM (GMT 1) on 30 Sep 2025]
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