Hello,
We're using Trados Studio 2024 with a licence for 3 users.
A migration was done on our computers and the programm was uninstalled, without the licence being deactiveted previously. So I must now reset the licence.
Wenn I click on "Reset Licence" in my RWS Account, however, I'm automatically redirected to the RWS Gateway Portal, without the licence being reset.
Could you help me?
Best regards,
Valentin
Valentin Abbet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027123.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Valentin Abbet We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027123.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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