Activation error after license reset – "Could not create SSL/TLS secure channel"

Question

I&rsquo;m using Trados Studio 2017 . I recently reset my license because I wanted to use Trados on a new computer. 
 However, when I try to activate the license on the new PC , I get the following error message: 
 
 Activation failed. The request was aborted. Could not create SSL/TLS secure channel. 
 
 On my RWS account page , it shows: 
 
 In use: 0 Available: 1 
 
 So it looks like the license is free to use. What should I do to complete the activation successfully? 
 I&rsquo;d really appreciate any advice. Thanks in advance!

Elisa Maxim · Answer

Kiyohito Hosaka We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0027261.

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Activation error after license reset – "Could not create SSL/TLS secure channel"