Cao Nguyen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0028006.

Dear Sorin Perta 

Context:
I have two PCs:

1. Server PC (no internet connection initially) – where I have installed the Trados License Server.

2. Client PC (local connection to the Server) – where I have installed Trados Studio.

Around a month ago, I installed the Trados License Manager on the Server PC using the offline activation method as per the guidelines found here: Activating a Network License with Trados License Manager Offline.

At that time, the license was only valid for 30 days because I was waiting for payment to be completed. After the 30-day period, the license expired. Now that I have completed the payment, I need to reactivate the license.

What I Have Tried:

• I attempted to activate the license online (The Server PC now has an internet connection) using the activation code via the following link: Trados License Manager Activation, but I am unable to reactivate the license.

Solution Consideration:
I believe I need to remove the network license from the Trados License Manager offline and obtain a *.txt file representing the Permission Ticket.
I followed the guidance here:
Removing a Network License from Trados License Manager Offline.

Could you please provide me with the Permission Ticket file (.txt)?

Product Information:

• Trados Studio: 18.1.2.6370

• Trados License Manager: 18.0.179

• Operating System: Windows Server 2019

Please let me know if you need any additional information from my side.

Hi Cao Nguyen ,

My colleague Sorin meant for you to reply to the email you received from the technical team - because they can investigate more and help you. The forum is not the technical team, we can raise cases from the forum on the behalf of our customers for the technical team and the communication with the technical team is done via email - and other means indicated by the technical team.

So please reply to the email that the technical team sent you with the details you mentioned above, since Sorin indicated the case is still open.

Thank you.

Kind regards,

Anca