Studio 2022 does not open

Question

I could not open Studio 2022 and received an error message this morning, so tried to repair by referring to https://sdl.my.site.com/CommunityKnowledge?articleName=000001414. 
 Workaround 1, 2, 3 did not do any good. So ran SDL Freshstart app. Now I do not even receive error message. Please help!

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Please provide the exact error message you received when trying to open Studio 2022, as well as the version of Windows you are using. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It sounds like you're experiencing a frustrating issue with Trados Studio 2022 not opening. Let's try to troubleshoot this step by step: 
 **Step 1:** Ensure all RWS applications are closed. 
 **Step 2:** Check for Windows updates: 
 - Type "windows updates" in the Windows search bar and select "Check for updates." 
 - Download and install any available updates. 
 - Restart your computer. 
 **Step 3:** If the issue persists, try running a repair installation: 
 - Open the Control Panel. 
 - Navigate to "Programs" > "Programs and Features." 
 - Find Trados Studio 2022 in the list, right-click it, and select "Uninstall/Change" > "Repair." 
 - Restart Trados Studio after the repair process. 
 **Step 4:** If the problem continues, reset Trados Studio settings: 
 - Go to the following folder: `C:\Users\%USERNAME%\App Data\Roaming\Trados\Trados Studio\` 
 - Rename the "Studio17" folder to "Studio17_old." 
 - Restart Trados Studio. 
 **Step 5:** If you still cannot open Studio, consider using the SDL Freshstart app to reset your installation. You can find it in the RWS AppStore. 
 If none of these steps resolve the issue, please provide the exact error message you received when trying to open Studio 2022, as well as your Windows version, so we can assist you further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Anca Stoian · Answer

KAORU KITAYAMA We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029380.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Studio 2022 does not open