Last week my Trados Studio 2024 and Trados Studio 2021 instances crashed the same day and both said when re-opened that the license had expired. This was false in both cases as I have perpetual licenses. For Studio 2024 I was able to reset the license as this was still visible in my profile under licenses and subscriptions, but the Trados Studio 2021 license info is no longer displayed there, which has prevented me from resetting the license and reactivating my 2021 license. This is particularly aggravating because the only reason I still use Studio 2021 is because Studio 2024 crashes 10 times a day and does not work at all for the projects from one agency (a problem which they have had reported from many freelancers). I need to have some way of reactivating my 2021 so that I can work on certain projects. I have a freelance professional license for Studio 2021 (that is, two existing licenses), one of which should be available. Thank you.