Hello,
The deactivation of both our Passolo 2016 Professional licenses did not work correctly.
They are deactivated locally, but in my RWS account they still appear as active.
The "Reset License" button in the license overview of my account does not work.
When I click it, I am redirected to this page: "">gateway.rws.com/csm instead of being able to reset the licenses.
Could you please help?
Thank you.
Björn Ronsdorf We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029748.
Thank you for your support.
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