Hi everyone, unfortunately I’m not able to activate my Trados Studio 2022. I have a perpetual license. Today I worked on my laptop, I have deactivated my Trados Studio 2022 on this laptop and about 5 hours later I tried to activate it on my desktop compute

Question

Dear Judith, unfortunately I&rsquo;m not able to activate my Trados Studio 2022. I have a perpetual license. Today I worked on my laptop, I have deactivated my Trados Studio 2022 on this laptop and about 5 hours later I tried to activate it on my desktop computer at home. And I got following message: &bdquo;Activation failed. Object reference not set to an instance of an object.&ldquo; I tried it on both my computers and got still the same error message. Please can you help me with this issue? Thanks a lot in advance and with best regards.

Ana Sabo · Answer

Jan Fischer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029873.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Hi everyone, unfortunately I’m not able to activate my Trados Studio 2022. I have a perpetual license. Today I worked on my laptop, I have deactivated my Trados Studio 2022 on this laptop and about 5 hours later I tried to activate it on my desktop compute