One of our Studio 2024 Professional licenses is having a problem after trying to upgrade to SR1 (on Windows 11).

Similar to other threads I have seen here, when I launched Studio after upgrading to SR1 I got the opening box saying everything was loading and initializing, but then the box disappeared and Studio would not reopen.

We tried several workarounds as described in other threads, like renaming folders and deleting user settings. Once in a while Trados would reopen only to stop working soon after, e. g. when trying to access the project view, and then it would not reopen again.

This is similar to the problems other users experienced. Example: “Generally the workarounds would help for one session, but then Studio 2024 either exits suddenly and will not reopen, or if I close Studio 2024 it will not reopen, in both cases showing the behavior described. Going back through the workarounds/fixes then temporarily works again, rinse and repeat. The problem continues to recur.”

We also tried rolling back the upgrade to go back to the previous 2024 version (before SR1). That worked once but after another upgrade attempt and subsequent rollback that version showed the same behavior as with SR1 and would not open.

After trying several workarounds with several installation attempts and rollbacks, we got the previous Studio 2024 version to open, but now my license is shown as “expired” in Studio (even though all attempts were made on the same machine). However, our account shows the license as in use with no license available.

We tried to reset the license, which did not work. We then tried the offline deactivation, which did not work. We tried to contact RWS for help but received no help so far apart from referring us to this forum.

I had no problems with Studio 2024 until after trying to upgrade last week.

So, currently, I have no working instance of Studio and, moreover, no way to reactivate my license on the 2024 instance as a result of our attempts to remediate the upgrade issues.

Can you please help?