Issue with the newly purchased Trados Freelance Annual Saver subscription

Question

Good afternoon, 
 I&rsquo;ve purchased the following product earlier today: Trados Freelance Annual Saver 
 I downloaded the installation file (TradosStudio2024SR1_18.1.2.6370) and ran it on my computer. 
 From my understanding, for the Trados Freelance Annual Saver (subscription) plan, there is no traditional activation code. Instead, you activate the software by logging in with your RWS account credentials within the Trados Studio application. 
 However, when I do that, I get a message saying my subscription has expired. 
 I've been going through the various forums but I haven't found an answer to this issue. 
 I've also been in touch with your colleague Ana Maria via the chat on https://account.rws.com/ and despite her help, I still haven't been able to resolve my issue. 
 Any help on this would be much appreciated. 
 Many thanks Estelle

Ana Sabo · Answer

Estelle Shaw-Guichard We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0030204.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Issue with the newly purchased Trados Freelance Annual Saver subscription