When trying to open Studio 2022 I got this error message. I tried to repair Studio and now ended up with Studio not opening and with no error message at all. The license is still active but no way I can access Studio.
What can I do???
Any help highly appreciated.
Jutta
Please do see the solution in this article: gateway.rws.com/csm
Kind regards,
Elisa Maxim| RWS Group
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Hi Elisa Maxim,
Thanks a lot for your message. It didn't help though. When I try to start Studio it just doesn't, and that without giving me any more error message.
Kind regards,
Jutta
Please also reset the settings according to Workaround 2: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I tried that too, Elisa, but Studio won't launch.
Any other possibility?
Maybe reinstall Studio 2022? If so, do I have to return the license to do so? How can I return it when I can't start Studio? And if I uninstall Studio do I also have to uninstall and reinstall MultiTerm?
Jutta Mansutti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0030259.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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