Hello, I have a technical question about Trados Studio 2022. I have a perpetual license. At some point, it stopped ‘seeing’ the packages, all Trados files started to display with the MemoQ icon, so I uninstalled it, and now I cannot reinstall it. An error

Question

I have a perpetual license of Studio 2022. At some point, Tradis stopped &lsquo;seeing&rsquo; the packages, all Trados files started to display with the MemoQ icon, so I uninstalled it, and now I cannot reinstall it. An error window pops up: &lsquo;Problem was aborted&rsquo; and instructing me to generate a debug log and contact support. 
 Find the log attached. 
 None of the methods discussed on the RWS website work. 
 Could you please help me with reinstalling Trados?

Sorin Perta · Answer

Anna Majewska We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0030377.

Trados Portfolio > 2. Licensing and Installation

Hello, I have a technical question about Trados Studio 2022. I have a perpetual license. At some point, it stopped ‘seeing’ the packages, all Trados files started to display with the MemoQ icon, so I uninstalled it, and now I cannot reinstall it. An error