Hello Everyone,

I have been working with TRADOS for several years and have come upon a brand new and pervasive problem. Last Friday, the software suddenly started crashing after anywhere from 3 to 27 minutes. I am translating a project that consists of three large XLF files with lots of code, but this is par for my job and I have never had this issue before. Nearly a week later, the pro IT team from my work has not managed to find a solution. Here is my list of troubleshoots from IT. I am working on a Lenovo laptop, but a colleague has tried multiple times on a more higher performance computer to no avail.

Version: Trados Studio 2024, 18.1.2.6370

Thank you in advance for your insight. Best wishes, Erica

List of troubleshoots 

Reinstalled + Updates + plugins

Tried again on another computer with higher performance 

Logs explain a stackoverflow issue

Event Viewer issue below

Faulting application name: SDLTradosStudio.exe, version: 18.1.2.6370, time stamp: 0xff3a777e Faulting module name: ntdll.dll, version: 10.0.26100.6899, time stamp: 0x2f95abe9 Exception code: 0xc00000fd Fault offset: 0x000944b6 Faulting process id: 0x2A50 Faulting application start time: 0x1DC4CC8EF4BA68C Faulting application path: C:\Program Files (x86)\Trados\Trados Studio\Studio18\SDLTradosStudio.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Faulting package full name: Faulting package-relative application ID: