I cannot open Trados Studio 2024 after having forced its closing

Question

I cannot open Trados Studio 2024 having forced its closing

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Please provide any error messages you receive when trying to open Trados Studio 2024, as well as the steps you've already taken to resolve the issue. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It seems you're having trouble opening Trados Studio 2024 after a forced closure. Here are some steps you can follow to troubleshoot this issue: 
 **Step 1:** Ensure that Trados Studio is completely closed. Check your Task Manager to confirm that no instances of Trados Studio are running. 
 **Step 2:** Clear temporary files. Press Windows + R, type `%temp%`, and delete all files in the folder that opens. 
 **Step 3:** Navigate to the following directory: 
 `C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\2024` 
 If you can't find the path, ensure that hidden items are visible in Windows File Explorer by clicking on the "View" tab and checking the "Hidden items" checkbox. 
 **Step 4:** Rename the `Plugins` folder to `Plugins_old`. This will disable any third-party plugins that might be causing the issue. 
 **Step 5:** If the issue persists, consider running a repair installation of Trados Studio. Go to Control Panel > Programs and Features, find Trados Studio, right-click on it, and select "Repair". 
 **Step 6:** Restart your computer and try to open Trados Studio again. 
 If these steps do not resolve the issue, please provide any error messages you encounter, as this will help in diagnosing the problem further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Elisa Maxim · Answer

Conchi Otaola We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0030814.

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

I cannot open Trados Studio 2024 after having forced its closing