Hello,
We have failed to activate the account and we need your support.
We’ve installed Trados 2024 and checked the subscription that appears to be active:
But when we try to enter the account and password in Trados, it does not recognize the subscription:
When she tries to access account.rws.com, the following message appears. Still, she has not received any email at her address (not even in spam)—this could be the only reason why her subscription is not recognized on her account.
The account where the subscription is should be accessed from here:
https://oos.sdl.com/asp/products/ssl/account/
Unfortunately, no error message screenshot was attached to this message, but you can raise a support ticket directly from your account - https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx and the team is going to contact you via email.
Kindly make just one post, posting several times does not help keeping track of the situation, nor does it solve the issue faster. I shall delete the other posts, and keep this one.
Thank you.
Anca
Anca Stoian | RWS Group
The account where the subscription is should be accessed from here:
https://oos.sdl.com/asp/products/ssl/account/
Unfortunately, no error message screenshot was attached to this message, but you can raise a support ticket directly from your account - https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx and the team is going to contact you via email.
Kindly make just one post, posting several times does not help keeping track of the situation, nor does it solve the issue faster. I shall delete the other posts, and keep this one.
Thank you.
Anca
Anca Stoian | RWS Group
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