Problems with deactivating and reactivating the license - Trados Studio 2024

Question

Hello, 
 we need to deactivate and reactivate our license for Trados Studio 2024, but every time we try to do it, the following error occurs. 
 We've been trying to deactivate all the previous licenses many times in order to activate the one we recently purchased, but the same message appears: "An error occurred while retrieving your license. Error ID: 1777" (see screenshot below)

Is there a way to solve the problem? 
 
 Thank you!

Ana Sabo · Answer

Giulia Eusebi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0031266.

Ana Sabo | RWS Group

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Problems with deactivating and reactivating the license - Trados Studio 2024