We have an active Trados GroupShare license, but we are unable to access the RWS account associated with it because the old company email address is no longer in use. Therefore, we cannot log in to manage or deactivate the license.
We kindly request the following:
Transfer the RWS account to our new company email address.
Please advise how to proceed.
Thanks & Regards,
Kıvılcım Parmak We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0031799.
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