Hello,
I am having an issue where I cannot log in the cloud services with my Trados 2024 perpetual licence.
I have lost the capacity to do so a while ago, and assumed a subscription had lapsed, however it should not be, now I understand.
I have tried to reset the licence.
First, a notification box appears "Your session has expired."
And then "401 Account is terminated" message.
Please advise, thanks !
Romain
Romain BEAULANDE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0032149.
Anca Stoian | RWS Group
Romain BEAULANDE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0032149.
Anca Stoian | RWS Group
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