Hi,
My old PC broke down and I can´t deactivate my licence following portal instructions to use it on my new PC. I tried the offline deactivation method but it shows the licence is still active even after trying to deactivate it several times.
Please help.
Best regards,
Hernán Oyarzo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0032741.
Hernán Oyarzo We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0032741.
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