Deactivation: Provider error occured, code: 0. Could not connect to the activation server.

Question

Hi team, we have 2 SDL Trados Studio 2021 Professional (Network SN) licenses. 
 When I try to deactivate them on our server, I am getting an error "Provider error occured, code: 0. Could not connect to the activation server. ". When I login to our account I see there only the "Reset License" link that will take me to gateway.rws.com/csm . When I deactivate the Studio, I get "The product license has been deactivated and Trados Studio will now exit. To start Trados Studio again, you must activate the product". 
 The online page still says that we have 2 used licenses out of two. 
 What can I deactivate them? 
 Thanks, AK

Elisa Maxim · Answer

Michal Kmeť We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0032986.

Elisa Maxim| RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivation: Provider error occured, code: 0. Could not connect to the activation server.