Hello,
I have a problem deactivating my licence for Trados 2017 either online or offline to migrate to a new computer. It used to work straight forward, but now I only get error messages. Also, I don't see a possibility to contact customer service to resolve the issue. Can anybody help me please?
According to our system, you upgraded to Trados 2019 Freelance and activated the license today. Trados 2017 can work side by side as long as it's installed on the same PC as Trados 2019, but we cannot guarantee its functioning. Also, please note both Trados 2019 and 2017 are unsupported versions.
Kind regards,
Elisa Maxim| RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
According to our system, you upgraded to Trados 2019 Freelance and activated the license today. Trados 2017 can work side by side as long as it's installed on the same PC as Trados 2019, but we cannot guarantee its functioning. Also, please note both Trados 2019 and 2017 are unsupported versions.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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