Johannes Rosing We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033656.

Hi Anca,
I still have issues. I thought the problem might be related to trying to deactivate the licence in Trados 2017, so I installed Trados 2019, but I still cannot deactivate the licence. In the meantime, I have also installed Trados 2019 on the other computer where I want to activate the licence, and it gives me a 30-day trial.

Please help me deactivate Trados on the first computer so I can activate it on the other one. Preferably Trados 2017, because 2019 has Excel-related issues that were never resolved.

I tried to add this to CS0033656, as mentioned in the e-mail, but I don't get access to it...

Thank you,
Johannes

Hi Anca,
I still have issues. I thought the problem might be related to trying to deactivate the licence in Trados 2017, so I installed Trados 2019, but I still cannot deactivate the licence. In the meantime, I have also installed Trados 2019 on the other computer where I want to activate the licence, and it gives me a 30-day trial.

Please help me deactivate Trados on the first computer so I can activate it on the other one. Preferably Trados 2017, because 2019 has Excel-related issues that were never resolved.

I tried to add this to CS0033656, as mentioned in the e-mail, but I don't get access to it...

Thank you,
Johannes

Hi Johannes Rosing 

The case is still open, please reply to the technical team via e-mail.

Kind regards,

Hi Elisa,

I cannot communicate with the technical team, as they are using a no-reply email address.

Thanks,

Johannes