Not able to deactivate the license from Studio 24 professional, also not able to log in to sumbit a ticket.
Dear Team, in brief my laptop crashed and I am not able to deactivate the license on the machine.
When trying to log in on this page https://gateway.rws.com/csm to submit a ticket it seems the website is not working properly, as we cannot login and hence we are not able to submit a ticket about this issue.
Martin Korsawe We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033955.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Martin Korsawe We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033955.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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