Cloud-based resource asking for MFA after installing Trados Studio 2024 SR1 - 18.1.3.6657

Question

Hi. We have a multi-factor authentication problem right after installing the latest patches Trados Studio 2024 SR1 - 18.1.3.6657, our user, Annick, could not login the cloud-based resources anymore (I guess that's now called Language Weaver!?) as it is now asking for multi-factor authentication (MFA / 2FA). Everything else works. 
 Nowhere have we found where to control the multi-factor authentication on your platforms. 
 We are stuck as to how to proceed next to get this resolved. 
 See screenshots. Please advise. Thank you. 
 Eric Labelle, IT Coordinator.

Anca Stoian · Answer

Eric Labelle We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0034005.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Cloud-based resource asking for MFA after installing Trados Studio 2024 SR1 - 18.1.3.6657