Unable to reset the computers linked to licenses

Question

I&rsquo;m writing because I'm currently blocked with an issue regarding our Trados 2022 and 2024 licenses. Specifically, we are unable to reset the computers linked to these licenses to free up the seats. All licenses are associated to my email. 
 Here are the details: 
 &bull; Trados 2022: We are unable to reset the activation from the site. 
 &bull; Trados 2024: We are getting an error message stating that we have exceeded the limit of 3 resets within 12 months. 
 We need to release a plugin update and we need to run some final tests and are currently stuck.

Anca Stoian · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0034139.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Unable to reset the computers linked to licenses