I tried out Trados Studio 2024 Freelance using the free trial, then signed up for a subscription last month. Since then, I've been getting the countdown for expiring trial version every time I start it up. Today, when I sign in using the Subscription tab as per usual, I get a message that the license has been deactivated and Trados will exit, after which it shuts down. My license is still active. Please help, I have a deadline approaching.
Nick
Nicolai Nickson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0034566.
Anca Stoian | RWS Group
Nicolai Nickson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0034566.
Anca Stoian | RWS Group
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