Hello,
when sending in my computer for repairing, I made sure to deactivate my licence because I needed it to work on my old computer.
When the repaired device was returned, they had nicely mirrored my system for my convenience, but strangely, Studio Licence was activated, so I had Studio active on 2 devices (without knowing).
After a Windows 11 update, Studio shows an active licence on my computer but an available licence in my account.
When trying to deactivate, there is an error message.
When trying the offline deactivation process, the licence window does not show alle content, and I can't access the installation ID needed for the process, it's hidden and there is no way to scroll down or enlarge the window in order to unhide the content.
So I'm completely blocked with an active project with deadline tomorrow.
Could you please help?
Thanks a lot in advance!!
Clarissa

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