Dear Support,
I own a Trados 2021 Freelance license for 2 PCs. Nothing works on your website. The links to the license accounts are all broken (https://oos.sdl.com/asp/products/ssl/account/default.asp) and I need the license for a job and I can't access anything.
Please fix this issue ASAP or provide me with an access method to the expensive software I purchased from you.
Kind regards
What do you mean by "nothing works"? The link to access your account is correct. Maybe try a different browser, we recommend Chrome. If you want to install Trados 2021 on a new PC, you can download it from your Downloads section https://oos.sdl.com/asp/products/ssl/account/mydownloads.asp
To activate the software you need to deactivate at least one of your two activations in use. Please see this article https://sdl.my.site.com/apex/communityknowledge?articleName=000001383
After you deactivate, please wait for at least 30 minutes, then proceed to activating the software. The activation code is in Products and Plans - Licenses. Please also see 05.4 Activating the Trados software after downloading and installing If you have trouble deactivating/reactivating, please let me know and I'll submit a case with our technical team for you.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
What do you mean by "nothing works"? The link to access your account is correct. Maybe try a different browser, we recommend Chrome. If you want to install Trados 2021 on a new PC, you can download it from your Downloads section https://oos.sdl.com/asp/products/ssl/account/mydownloads.asp
To activate the software you need to deactivate at least one of your two activations in use. Please see this article https://sdl.my.site.com/apex/communityknowledge?articleName=000001383
After you deactivate, please wait for at least 30 minutes, then proceed to activating the software. The activation code is in Products and Plans - Licenses. Please also see 05.4 Activating the Trados software after downloading and installing If you have trouble deactivating/reactivating, please let me know and I'll submit a case with our technical team for you.
Kind regards,
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
What I mean is that all your services were down 2 days ago (including the website and the activation module for Trados). It is working again now.
Hi Patrycja Karpińska ,
Perhaps it was a temporary issue since we do not have reports for the website being down.
Glad to hear it is working now.
Kind regards,
Anca
Anca Stoian | RWS Group
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