broken laptop with my licence Trados Studio 2024 Freelance inside.

Hello!

My old laptop is broken and I have no access to it. That means that I can´t deactivate my licence Trados Studio 2024 Freelance there. Therefore I can´t activate my licence on my new laptop. Any idea how could I fix this?

I tried and got an offline deactivation ticket, but I don´t know what to do with it.

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