Unable to reset Trados Studio 2019 Professional Network license

Question

Hi, 
 Our customer is unable to reset their Trados Studio 2019 Professional Network License. They have deactivated on the machine and since it is network license when tried to deactivate with License Manager error comes with could not connect to activation server. 
 Please find the below errors. 
 
 Thank you, 
 Savio

Sorin Perta · Answer

We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0035786.

Trados Portfolio > 2. Licensing and Installation

Unable to reset Trados Studio 2019 Professional Network license