I am using a new computer, my previous one died (and I was unable to deactivate my license) and now I cannot activate on the new computer, even though it says one license is still available (I have Freelance plus with 2 licenses). When I try to activate in SDL I get a message saying that it could not connect to the activation server. I tried reset but I still cannot activate the license.
Using Trados Studio 2019 SR2 15.2.8.3007
Thank you for your help.
Claudia Vargas
Claudia Vargas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0036272.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Claudia Vargas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0036272.
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you
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