Dear Support Team,
I would appreciate your assistance with transferring my Trados Studio 2019 licence.
I need to deactivate the licence on an existing machine in order to activate it on a new computer. Unfortunately, I can no longer carry out the deactivation independently.
Thank you in advance for your help.
Kind regards
Johannes Rosing
Have you tried resetting your license from your RWS account? https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx
The procedure is described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Kind regards,
Elisa Maxim| RWS Group
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IIt has not worked like this anymore for a while, I have been told that the deactivation can only be done by tecnical staff, In fact that was, what had been done some weeks ago, when I had to switch computer. Now I have finally got a new one and I therefore need tecnical staff to deactivate my licence.
IIt has not worked like this anymore for a while, I have been told that the deactivation can only be done by tecnical staff, In fact that was, what had been done some weeks ago, when I had to switch computer. Now I have finally got a new one and I therefore need tecnical staff to deactivate my licence.
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