Hello Gerson Santos 

Try these steps: In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).

Then try offline activation: https://sdl.service-now.com/kb?id=kb_article_view&sysparm_article=KB0039784

Thank you,

Sorin

Hello Gerson Santos 

Try these steps: In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test).

Then try offline activation: https://sdl.service-now.com/kb?id=kb_article_view&sysparm_article=KB0039784

Thank you,

Sorin