Trados Studio 2019 – licence shows activated in RWS account but Trados still asks to activate (403 error)

Question

I have a Trados Studio 2019 Freelance Plus licence with two activations . 
 One activation is correctly in use on my main device. 
 The second activation was previously used on a second device that is no longer working, so I forced deactivation via the RWS website . 
 After doing this, I attempted to activate the licence on a new second device . During online activation, Trados returns a 403 error . 
 The RWS website now shows the licence as activated , but when I open Trados on the new device it still asks for activation and continues to return the same 403 error. 
 This appears to be a licence synchronisation issue where the activation is acknowledged in the RWS account but not recognised by the local Trados installation. 
 I think it needs fixing at the RWS end.

Ana Sabo · Answer

Penelope Hierons We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0037330.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trados Studio 2019 – licence shows activated in RWS account but Trados still asks to activate (403 error)