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My trial period for Trados Studio 2024 elapsed. Now my client has provided me an activation code, but it doesn't work. What can I do?
RWS Community
My trial period for Trados Studio 2024 elapsed. Now my client has provided me an activation code, but it doesn't work. What can I do?
What happens when you try to use it?
Have you spoken to your client?
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
yes, they confirmed that the activation code should be valid.
I get an error message, when I press activate.
The message is:
invalid Product Key. Make sure that the Product Key belongs to the intended product or product version. Error ID: 82778310. Open connection settings?
The error message is clear, as is Error ID: 82778310. The key you are using doesn't match the version of Trados Studio you are trying to apply it to. You will have to go back to your client and make sure you know what version of Trados Studio it is intended for and that you are correctly attempting to apply it.
If you are happy sending me an email with their instructions that make everything I mentioned clear, then I would be happy to make sure you have what you need? In that case email pfilkin at sdl dotcom
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you, Paul.
I will recheck with my client and see where the mismatch is.
Best
AS
