Cannot deactivate my Trados 2019 license online or offline in my old laptop. I need to reactivate it in my new laptop. I have tried resetting, after receiving error messages, I reset it to the max of 3 times. Now I cannot reset the license.

Hi Team,

I hope this message finds you well.

I cannot deactivate my Trados 2019 License online or offline in my old laptop. I need to reactivate it in my new laptop. I have tried resetting, after receiving error messages, I reset it to the max of 3 times. Now I cannot reset the license and I am stuck.

When I wanted to generate deactivation certificate, this area appears (screenshot):

A screenshot of the SDL Trados Studio interface showing the Offline Deactivation window. An error message states: 'Failed to deactivate offline. The specified deactivation authorization may not be valid. Validate your deactivation authorization against the authorization in your SDL Account.' The error message includes an 'OK' button.

Since I did not manage to deactivate it, I accidently reset the license to the max of 3 times. So now, I cannot transfer the license to my new laptop. I really need assistance from the team. What is the next course of action. I look forward to hearing from you very soon.

Best regards

Noor Azlan Ahmad

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[edited by: RWS Community AI at 8:45 AM (GMT 0) on 26 Jan 2026]

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Trados Portfolio > 2. Licensing and Installation

Cannot deactivate my Trados 2019 license online or offline in my old laptop. I need to reactivate it in my new laptop. I have tried resetting, after receiving error messages, I reset it to the max of 3 times. Now I cannot reset the license.