Dear RWS Support Team,

I am writing to request a license reset (rehost) for SDL Passolo 2022.

Unfortunately, the computer on which Passolo was installed has suffered a hardware failure and is no longer accessible. Because of this, I was unable to deactiv

Question

Dear RWS Support Team, 
 I am writing to request a license reset (rehost) for SDL Passolo 2022. 
 Unfortunately, the computer on which Passolo was installed has suffered a hardware failure and is no longer accessible. Because of this, I was unable to deactivate the license before the system stopped working. I now need to activate the license on a new machine. 
 Below are the details of my license: 
 Product: SDL Passolo 2022 
 License type: Passolo 2022 Professional Edition 
 Order: 731419 
 Registered email address: piotrw@shim-pol.pl 
 Company / User name: Shim-Pol 
 Approximate purchase date: 26.09.2023 
 I kindly ask you to reset or rehost the license so that I can activate it on my new computer. 
 Thank you very much for your assistance. Please let me know if you need any additional information. 
 Kind regards, Piotr Wojtowicz

Radu Boloveschi · Answer

Piotr Wójtowicz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0038582.

Radu Boloveschi · Answer

Piotr Wójtowicz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0038583.

Trados Portfolio > 2. Licensing and Installation

Dear RWS Support Team, I am writing to request a license reset (rehost) for SDL Passolo 2022. Unfortunately, the computer on which Passolo was installed has suffered a hardware failure and is no longer accessible. Because of this, I was unable to deactiv