marija lindic We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0039641.

marija lindic We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0039641.

Dear Anca,

Thank you for your message and for logging the support case on my behalf.

I appreciate the update and understand the stated response timeframe. I will expect to hear from the support team within the indicated period.

Thank you again for your assistance.

Kind regards,
Marija 

Dear marija lindic ,

The team is going to contact you via email at the address from Community, so please make sure you check your Spam/Junk folder as well, since this is an email from outside your contact list.

Kind regards,

Anca